Returns & Refunds


A request for a return or replacement must be made within 14 days of receiving your delivery. Any goods requiring refund or replacement must be returned within 14 days of the request. Please note that the delivery charge is not refundable for cancelled orders.

Once the goods are returned to our warehouse, we will refund the cost of the goods within 14 days, we will refund the item’s value back to the original payment method. Refunds cannot be processed to a different debit or credit card.

If you decide you no longer wish to keep the goods ordered, you can return them to registered address or courier them back to us at your own expense. Please quote your original order number and date of order.

If returning by courier, we recommend you obtain proof of delivery and use a suitable service for the type of item being returned. If you require advice on courier selection, please contact us by email at, or call us on 0777 1920389, Monday to Friday, 9am – 5pm.

If we find the goods have not been returned in a fully re-saleable condition, we reserve the right to refuse a refund on the products affected.

Please note: Mini casks and kegs with a best before date of less than two weeks from the date of delivery are not eligible for a refund.

Return address: 32 Fanton Hall Farm, Wickford , Essex, SS12 9JF


If any product is faulty, damaged, or missing from your order, or you have received the wrong item(s) please contact us within 24 hours of delivery by emailing, or call us on 0777 1920389, Monday to Friday, 9am – 5pm (excluding Public Bank Holidays).

Faulty, damaged and mis-picked products will be collected by courier at your convenience and a refund or replacement issued within 14 days of receipt of goods into our warehouse. Missing goods will be reprocessed and delivered using our Express Delivery service or refunded within 14 days.